Submit a Complaint

As the regulatory body for all registered nurses and nurse practitioners, CRNNL is responsible, under provincial legislation, for serving and protecting the public. We do this by ensuring that CRNNL members (registered nurses and nurse practitioners) meet the requirements for registration and annual licensure, and by promoting standards for nursing practice and a code of ethics.

If you have concerns about the quality of care delivered or about the professional conduct of a CRNNL member, you may file an allegation (Complaint) with CRNNL. We will consider allegations against our members in accordance with the Registered Nurses Act (2008).

Allegations must be in writing and signed by the person making the complaint (the "Complaint"). To file an allegation a Complainant should complete the CRNNL Complaint Form and forward by mail to CRNNL.

The Registered Nurses Act outlines conduct deserving of sanction to include: professional misconduct, professional incompetence, conduct unbecoming an RN, incapacity or unfitness to engage in the practice of nursing, and acting in breach of the Act, the Registered Nurses Regulations (2013) or the Code of Ethics for Registered Nurses (2017) .

CRNNL will thoroughly review all allegations about RNs and NPs and take appropriate action in accordance with the Registered Nurses Act.

The Director of Professional Conduct Review will provide written notification of the receipt of your allegation as well as the next steps in the review process.

For additional information about the complaints process, please call (709) 753-6181.

©2014 Association of Registered Nurses of Newfoundland and Labrador